I’m up early this morning to tell you about this video because it’s suuuuuuuper valuable to anyone working with large companies & large opportunities.
For the past 4 years I’ve been working with one of the country’s #1 digital marketing agencies.
Every day I talk with several business owners & CEOs about their goals for the company, and I get to hear their concerns about whether or not digital marketing will even work.
This video isn’t about digital marketing at all; it’s 100% focused on the 5 most important lessons I’ve learned after selling, pitching, and negotiating hundreds of multi-million dollar opportunities.
If you try to “sell” a CEO the same way you would with a middle manager, then you’re going to talk your way out of the deal.
Give it a watch, let me know what you think, and we’ll dive back into how & why the internet sucks.
Every year businesses focus on scaling. That means less time spent on soft skills and more time spent on automation. This creates an environment that forgets the essential ingredient of long term success: people.
Every part of your business involves a person at some point. Arguably, this makes the human dimension of your company the most important deciding factor of success or failure.
No matter how big or small your business, it lives or dies on trust.
Now that the old world of “word of mouth and handshakes” has been thrown into the digital marketplace, it’s even more difficult to create genuine connections with your customers.
How can you help build trust in a digital context?
That’s Where Soft Skills Come Into The Picture
Soft skills is a broad heading that includes a lot of different techniques, mindset shifts, interpersonal skills, time management, and more. Broadly speaking it’s anything that helps you connect with other people.
Hiring for personality first, and technical ability later (because you can teach skills but you can’t teach disposition) is an integral skill for any hiring manager.
As a leader you need to be able to get your company on board with your vision in you want an effective team. Getting buy-in from your company is a soft skill.
If you are looking for investors you know that you don’t need to just find money; you need to find the right money. This is a function of finding someone who believes in the value of what you’re doing, and trusts your ability to deliver on your word. This is the world of soft skills.
If you are a salesperson looking to land more business, you need to be able to connect with a lead and help them feel like you understand their situation. Only then will the trust your advice on what will solve their problems. How quickly you can do that is part of your soft skills toolbox.
Even if you are an e-commerce / dropshipper! Soft skills are essential. You need to be able to communicate through your website’s copy and visuals to your customer. They will either trust the site with their credit card information, or they’ll just “not feel right about it” and bounce. Understanding their experience is a soft skill.
Maybe you are in the research and development team at a Fortune 500 company. You’ve just made a huge discovery that will make the company millions of dollars. You try to tell management, but they’re “just not getting it.” That is a failure of your ability to communicate the value of your discovery. And you guessed it, a failure of soft skills.
What, exactly, are soft skills?
People do business with the people they trust. They’re more likely to trust you if you like you. They will like you if they can understand what you’re trying to say to them. So, soft skills are the areas you need to practice in order to connect with people in less time with less effort.
Basically it’s everything that’s not technical skills.
Communication skills
It’s not what you say; it’s what your audience hears. This is difficult enough in person even when you can see body language, hear tone of voice, eye contact, etc.
Online it’s even more difficult when you’re staring into an unblinking lens with zero feedback about how well your message is coming across.
On the sales page communication is the most difficult since you’re relying entirely on the written word (and the reading comprehension of your customer).
Rapport
One of the goals of communication is to help your audience feel a connection with you and your message. It loosely translates to “likeability” or “trust.” It’s agreement, mutual understanding, and empathy all rolled into one that makes communication easier.
Motivation
One of my mentors told me there are three elements to motivation:
You can’t motivate anyone
Everyone is motivated
They’re motivated for their own reasons
From a leadership perspective, the trick is to build a relationship where the employee feels comfortable explaining why they keep coming to work.
I want to buy a house
I’m providing for a family
My parents need some help
Once you know why they’re showing up to work every day, you can help them understand how doing their best at work is the best strategy to achieving those goals. Now their natural motivation is aligned to the mission of the business. None of this would happen without trust, communication, and rapport.
Flexibility
Every successful business has processes built in for every step of the acquisition and delivery part of the company. Sometimes, however, teams can get too focused on the “how” (process) and forget the “why” (to help our customers).
When your team says things like “but we always do it this way” you’re running the risk of ignoring situations where that process doesn’t help a customer. You might even be outsourcing a lot of the pain of solving problems onto the customer just because your process demands it.
This is very bad business.
If, instead, you have a team that understands the goal, you can remain open to new ways of delivering results. This is the heart of flexibility.
Most people are resistant to change, so rewarding innovation and new ideas is a profoundly effective soft skill.
Problem Solving
This is entwined with flexibility. Finding new ways of thinking about problems, opportunities, resources, and connections is all based on creativity, innovation, and non-linear approaches to resource management.
That’s just a fancy way of saying soft skills.
Why Are Soft Skills Important?
Hopefully I’ve already made the case clear. Every single part of your business is affected by how well (or poorly) your people can connect with each other and your customers.
If you have spent a majority of your time focusing on the technical side of your company (scale! automate! outsource!) then you have a lot of opportunity to improve things by addressing the human side of things (connect! communicate! commit!).
If that’s you, send me an email about how we can get you one of my training workshops. They are available online as well as in person (when they’re safe to do).
The short answer: A mentalist is a type of magician who has specialized in the art of mind reading tricks.
The long answer: A mentalist is someone who is fascinated by the way that the human mind works. They are dedicated to understanding the far-reaching implications of unlocking the fundamental mental processes that guide our every decision for ourselves, our romantic partners, in sales, negotiation, presentations, and beyond.
What Does A Mentalist Show Look Like? 👇
It looks like this from my perspective.☝
I could tell you what I’m thinking, but that would be extraordinarily unimpressive. It would only be amazing if I could tell YOU what YOU are thinking.
That would be a damn fine trick!
And so it is.
A mentalism show is essentially the performance of uncanny mental powers like reading minds, predicting the future, defying the laws of physics, and leaving an audience questioning the limits of their imaginations.
It is completely based on audience interaction and participation.
Without minds to read, there’s not much of a mind reading show, is there?!
This means that mentalism is much more about collaboration and the wonders of truly being in the moment together than any other type of entertainment.
Where Else Is This Useful?
Everywhere.
Mentalism works because it leverages the fundamental processes that we humans use to interact with reality. When you understand that system to its core, you realize it has implications in any area that involves a human being.
It’s also the source of my books focused on mind power, motivation, mindset, self confidence etc etc.
My Background
At 5 years old I saw a magician on television, and it looked like the most fun anyone could ever have. That’s the moment I knew what I was doing with the rest of my life.
Most of my time outside of school was spent in the county library reading every single book they had on magic. Each one was full of enchanting illustrations, secrets, and outdated patter.
I loved it.
I began practicing coin tricks, rope tricks, and tricks with things around the house. Quickly, however, I realized that the “mind reading” tricks seemed to get bigger reactions, so I was naturally drawn to those.
At 13 years old I got paid $200 to entertain families at a company’s summer employee picnic, and I’ve been supremely unemployable since then.
Applicability
As I explained briefly already, I have worked hard over the years to extract the psychological secrets that I’ve learned on the stage that can help business owners be more successful.
Conclusion
That’s the quick version of what a mentalist is, and what you can learn from their secrets!
