Hope you had a good Memorial Day yesterday, and you're getting back in the saddle this morning.

Today's Tuesday, so it's time for a new video.

This week I'm pulling on my experience working at the magic shop at Universal Studios to talk about a weird situation where someone can be upset with you, even when you help them solve their issue.

It's strange, but it makes sense once you understand why.

And once you understand it, you can prepare for it, and make it a smoother experience for everyone involved.

So, if you do any kind of consulting or paid knowledge work, then this is required viewing for you.

Best thoughts,
~Jonathan